Hjælpecenter
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Order shows Wrong Backup Code , how to Get Origin Backup Codes?
1. Log on www.origin.com with your Origin Account Email and Origin Password. You can see a login button in the upper right corner of the page. 2. Click Account Settings , then choose Security. Make sure your Login Verification Status is On. 3. Click View to get the Backup Codes. Make sure the backup codes you submit on U7BUY are all UN-USED, you can also click Create New Codes if they are all used. Attention: Everytime you make an order, you need to create and fill in 4 brand new backup codes which you didn't fill before. Also, when Create New Codes, only the black codes works, the grey codes are used ones and wouldn't work. You can watch the Video to learn about it:https://www.youtube.com/watch?v=YjPjEkfeu28
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Order shows Multiple Orders in 24Hrs, what should I do?
If your order shows Multiple Orders in 24Hrs. It means you have made at least 3 purchase or over 6M with FUT coins in the past 24Hrs, for your FUT club safety, we won't start the current order until it has passed 24Hrs after your last order was completed. We consider this to be necessary because your FUT club might be at risk if we transfer coins too frequently. You can put all the coins you need in one single order next time, we do one time delivery and guarantee your account safety. You can watch the Video to learn about it:https://www.youtube.com/watch?v=evxnefPheUE
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Order status Delivering, when could it be completed?
Delivering means we are delivering coins to your account at the moment. The normal coins delivery speed is 300K-500K/Hour, you can check the Progress bar and see how much time left. It might takes longer than the normal speed when stock is short or when we receive too many orders in short time, please wait patiently. You will see Completed in order status once the order is done. You will also receive email notifications when the order is done.
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What does to be delivered mean
To Be Delivered means you have submitted the information required, the order is waiting for delivery at the moment, this waiting time could be 15min-30min. Could be longer when stock is short, you can check our Live chat if To Be Delivered stays longer than 1Hour.
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Order shows Wrong acc./password, what should I do?
Your origin credentials are wrong, you can log in FUT WEB APP to confirm. If you can’t be sure about your password, you can click Forget your password to reset a new password. After confirm the correct login details, find your current order in My Order, fill in the correct credentials, click Submit. We will restart your order right away.
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How to get the Coins or Items you purchased in Diablo 4?
When the buyers place an order, they need to contact the seller and follow the steps: 1. Add seller's character as friend. (Battlenet ID: XXXXX#2131) 2. Send request to join seller character's party. 3. Go to the Stash place in Kyovashad. (seller's character is waiting there) 4. Send trade request to seller's character. 5. Finish the trade and quit the party.
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What should seller do if the seller cannot contact the buyer after receiving the order?
When seller receives an order and cannot get connected with buyer, he needs to change the order status to Delivering (Click Ready For Delivery) to prevent the order from being automatically cancelled. Then wait for the buyer to reply.
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The delivery type of Coins and Items in Diablo 4
Diablo 4 is conducted through Face-To-Face transactions. Buyer and seller need to log in the game at the same time and become friends to conduct transactions.
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What should I do if I submitted a wrong Character name?
The Character Name is submitted when the buyer is making orders. Once the buyers find that they have submitted wrong one, they need to contact the seller through Chat in time to update the correct Character Name. Then it can be delivered normally.
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What information do the buyers submit for purchasing Diablo 4 Coins or Items?
Buyers need to submit the correct Battlenet ID (XXXXX#2131) and In Game Character Name when they making orders. So that the seller can accurately identify the buyer and complete the delivery.
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